Apology for Incorrect Shipment
[DATE, ex. Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex.
1234 First Street
Anycity, Anystate 85245]
Dear [NAME, ex. John Smith],
I was deeply embarrassed by your [STATE FORM OF COMMUNICATION, ex. telephone call yesterday]. Before apologizing, however, I want to assure you that I will not allow such an error to recur; our company has a favorable record of customer satisfaction and I will not allow that to change.
[STATE WHAT HAS OR WILL BE DONE, ex. Immediately following our conversation, I ordered our delivery trucks to arrive at your premises tomorrow to deliver the missing products and pick up the incorrectly-shipped items.] I apologize for the inconveniences this must have caused you. Please call me at XXX-XXXX if there is anything I can do for you.
[YOUR NAME, ex. Jill Jones]