Sample Responding To Justified Complaint: Incorrect Shipment Letter

Responding To Justified Complaint: Incorrect Shipment

[DATE, ex. Wednesday, June 11, 1998]


John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I want you to know that we value your business greatly.  Please accept my apologies for our incorrect shipment to you on [DATE, ex. Tuesday]; [STATE WHAT YOU WILL OR HAVE ALREADY DONE, ex. I will immediately ship the balance of your order and arrange for the incorrectly-shipped items to be picked up on delivery.  Your order should arrive this Friday.]

I sincerely apologize and hope that you will call me at XXX-XXXX if there is anything I can do to minimize the inconvenience this has caused you.


[YOUR NAME, ex. Jill Jones]

Download Responding To Justified Complaint Incorrect Shipment In Word Format

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