Complaint long lines at bank

1234, Main Street
Boston, MA 02123

04 April, 2005

<Recipient Address Goes Here>


The past several times I have come into the bank to conduct business, I have been dismayed to find the line for the teller windows ridiculously long. It has not been unusual for me to have to wait in line for <time you’ve waited>. Since, ultimately, yours is a service industry, I am sure you would agree that making your customers wait over <tolerable time> is not the best way to meet their needs.

I would suggest that you take a look at this situation and see what you can do about shortening the wait time in the teller line. I am sure all your customers would appreciate any efforts on your part to improve the service at <name of bank>. Thank you.


Robert Anderson

encl: <List of enclosed items goes here>

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