Reassure Customer That Problem Will Be Redressed
[DATE, ex. Wednesday, June 11, 1998]
[NAME & ADDRESS, ex.
1234 First Street
Anycity, Anystate 85245]
Dear [NAME, ex. John Smith],
It has come to my attention that [NATURE OF PROBLEM, ex. our Magnaflux compressor has malfunctioned at your premises]. I would like you to know that I will personally take care of this matter for you.
[STATE WHAT YOU WILL DO, ex. I will immediately arrange for our trucks to pick up the compressor at your convenience and install a replacement.] [MAKE ASSURANCE, ex. I personally assure you that you will have an installed and properly functioning Magnaflux compressor by the end of this week.]
Since your satisfaction is my obligation, I want you to call me at XXX-XXXX if there is anything else I can do for you. Indeed, I want you to keep us in mind for all your future [NEED, ex. industrial compressor needs].
[YOUR NAME, ex. Jill Jones]