Consumer Complaint Letter

To:

Mr. Thomas Morgan

Consumer Service Department

ABC Company

New Jersey

10th April, 2008.

Ref: Defective Vacuum Cleaner

Dear Mr. Morgan,

I bought Perfect Vacuum Cleaner from your company, receipt number 123456 on 8th April.  I am sorry to inform you that the product just does not match up to the claims made by your salesman or the Product brochure.

I have been your customer for a number of years and this is the first time that I have been so disappointed with any of your products.  I request you to refund my money within one week, as the Warranty Card clearly states that if I am dissatisfied with the product the money would be refunded to me.

I am enclosing copies of the Receipt as well as the Warranty Card for immediate action and expect the money to be refunded to me within the week.

Thanking you,

Sincerely,

Anne Rice

Encl: 1. Copy of Receipt

2. Copy of Warranty Card

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