Ms. Nancy Andrews
2nd February, 2009.
Ref: Product 234567
Dear Ms. Andrews,
This is with reference to Product Number 234567 which we had bought on 3rd January from your company. The receipt number of our transaction is ABC12345.
As per our mutual agreement and contract, you were supposed to deliver the Product in working condition and install it for us. I am sorry to inform you that your company has failed on both counts.
We had hoped for a long lasting working relationship with your company but in view of the careless handling of our very first order, we may have to seriously re-consider our intentions.
I request you to kindly look into the matter at the earliest and send us an immediate replacement within one week of receipt of this letter.
Encl: Copy of Receipt