Ms. Alice Potter
345 B, Pleasant Villas
9th July, 2007.
Ref: Beta Product
Dear Ms. Potter,
At the outset, please accept my sincere apologies for the inconvenience caused to you because of the malfunctioning Beta Product.
As our regular customer, I am sure you understand that this has been a onetime mistake. Our company is sending a replacement, which I am sure you will find to your satisfaction.
As a way of expressing our gratitude for your valuable feedback, I am enclosing a 20% Discount Coupon which you can utilize while buying any of our products in the future.
Looking forward to your continued feedback and support,
Encl: Discount Coupon