You are to be commended for the manner in which you
handled the unfortunate incident which led to removing
( Product Name ) from the market.
While the reports that I have read all indicated that
there was no definite proof that the taking of ( Product Name )
may have resulted in her present condition, the fact that
you acted so quickly shows that your first concern is with
the health and well being of the public.
As a consumer, I would like to express my appreciation for
your integrity and once again commend you for the fine
manner in which you handled this incident.