Dear
Thank you for your letter of (date) in which youinformed us that (product) you purchased was (natureof problem).
We are sorry that you experienced this problem and areenclosing (nature of compensation). While we make everyattempt to ensure that our products are (addresscomplaint), this unfortunate incident can occasionallyoccur.
We are very appreciative that you have taken the time tobring this to our attention and would like to thank you for purchasing our products.