1234, Main Street
Boston, MA 02123
05 April, 2005
<Recipient Address Goes Here>
<I/We> would like to file <my/our> income tax via the Internet this year. However, having never used this filing method before, <I/We> have some questions.
Must <I/We> get on the World Wide Web, or is there a proprietary online system that must be used? If the Web is used, what is the site address? Is there a charge? Do <I/We> need any special information? <question(s)>
Please contact <me/us> with the appropriate information as soon as possible. You may call at <phone number>, write to <address>, or send e-mail to <e-mail address>
Thank you for your time and assistance.
encl: <List of enclosed items goes here>