Sample Notify Customer That Order Cannot Be Processed: Discontinued Product Letter

Notify Customer That Order Cannot Be Processed: Discontinued Product

[DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I would like to thank you for your order of [PRODUCT(S), ex. 4 Magnaflux compressors].

Unfortunately, however, the [DISCONTINUED PRODUCT, ex. Magnaflux compressor] is no longer available.  [PROPOSED ALTERNATIVE, INCLUDING ITS FEATURES AND PRICE ex. It has been superseded by the new FluxMetric compressor, which features double the capacity of the Magnaflux.  At $1,260, the FluxMetric is well worth the extra $60 in price as it is designed to last longer without regular and costly maintenance bills.]  {I have taken the liberty of enclosing [ENCLOSURES, ex. a brochure of the new FluxMetric compressor, including schematics and customer testimonials].}

Allow me to apologize for any inconveniences this may have caused you.  I am ready, however, to upgrade your order immediately to the [ALTERNATIVE PRODUCT, ex. FluxMetric] at your request.  You may reach me at XXX-XXXX.

Sincerely,

[YOUR NAME, ex. Jill Jones]

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