Dear
The reason that you have been unable to find our (product
and model no.), is because this model has been discontinued.
We replaced it with (new model number), which offers the
same fine quality that our customers have come to expect,
but is (selling point).
I am enclosing a list of the stores in your area where our
products can be purchased, and would like to thank you for
choosing our product.
Download Reply to Inquiry About Discontinued Model in Word Format