3rd August 2010,
45, Adolf street,
Thank you for choosing St.Joesph Medical Center’s Emergency Department.We hope your recent experience was positive. Our objective is to provide the highest level of quality care and treatment as quickly as possible. We provide the care based on the needs of all patients who are present. We regret that your visit to the emergency department coincided with one of these rare situations and we are unable to meet our promise of having you seen by a physician with in 30 minutes. As a token of our appreciation for the fact that you were inconvenience, we will continue to provide our 30 minute guarantee and expect to be able to meet it nearly all of the time.
While you continue to recover, please remember that you are always welcome to contact us with any questions or concerns. Thank you once again for choosing St.Joesph.We look forward to provide you high quality, timely care whenever you might need it in future.
Vice president, Nursing,