30th July 2010,
Mr. James Cameron,
On behalf of UVS Ltd. kindly accept our sincere apologies for the mistake in shipment order of goods. We recently converted to a new scheduling system, and experienced problems with the execution of the delivery. We sincerely regret the inconvenience caused to you because of this. Our systems are now 100% functional and all delivery-related issues have now been resolved and our team will be out early to perform the work requested.
We have corrected your material order and shipment details. Please turn over the damaged goods to the driver at the time of delivery while we guarantee that a fresh consignment will be dispatched to you at the earliest. I am sure you would tolerate the mistake on our part this time and would continue your business association with us.
We reassure you of our co-operation and look forward to a more positive association with you in the future.