Date 18th June, 2012
Name/Title Mary Roe
Address 795 E Dragram
City, State, Zip Code Tucson, AZ, 85705
Dear <Customer Name>
Please accept our apologies for the inconvenience that our salesman has caused you. I am sorry on behalf of my company. We are taking the required to steps to make sure such problem does not happen again.
Its our policy to exchange the product if there is any defect, I regret it was not clear to the salesman.
We hope we continue to serve you in future. Your suggestion and feedback are always welcome. You can contact me if you any concern on123-456-7890.
Yours in service,
<Company Representative>