1234, Main Street
Boston, MA 02123
01 April, 2005
<Recipient Address Goes Here>
I became a customer of <company name> <time you became a customer>. Since that time, I have noticed that Websites that load fairly quickly on other computers <location> load very slowly through your network. It’s getting to be a real problem.
I own a <kind of computer>, so I don’t believe that the speed of my hardware is at fault. I think that with the increasing use of animation, audio and video, and elaborate graphics on the Internet, <company name>’s system is just too slow.
I would like to remain a customer, but only if <company name> is taking action to speed up the connections and decrease load time. Please contact me and let me know what steps, if any, are being taken. Thank you for your time.
encl: <List of enclosed items goes here>