Second Request for Correction of Billing Error

Dear

I received your letter, of (date) , in which you
state that your records indicate my present balance
owing is $

As of March 30th, I did, in fact, have an outstanding
balance of $ On April 5th, I mailed a check to
the store in the amount of $ When this payment
failed to appear as a credit on my April 30th bill, I
telephoned the credit office and spoke with a young
woman who, after locating a record of the payment,
assured me that the credit would appear on the May 30th
bill.

I am enclosing a photocopy of my cancelled check dated
April 5th. I shall appreciate your prompt efforts
in correcting this error in my account as soon as
possible. Thank you for your early attention to this
matter.

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