Dear
Your letter informing us that the (missing item) for
your new (product) was not included in the carton
has been brought to my attention.
There is a package on its way to you now that includes
the item and a little something extra. This is our
way of saying how sorry we are for having slipped up,
and thanking you for choosing the (name of product).
If I can be of assistance to you in any way in the future,
please call us at any time.
Download Reply to Notice of Item Missing from Carton in Word Format
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