Complementing company for providing refund

1234, Main Street
Boston, MA 02123

03/17/05

<Recipient Address Goes Here>

Hello.

It’s very common for a company to offer a “full refund if you’re not satisfied.” Unfortunately, it’s less common to actually have that company follow through and issue a refund when the need arises. I’m writing to thank you for refunding the <$amount> I spent on <product or service>.

<description>.

I may have been unhappy with <product or service>, but I was very impressed with <company name>’s willingness to stand by its offer. Thank you very much for your courtesy and service.

Regards,

Robert Anderson

encl: <List of enclosed items goes here>

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