Responding To Unjustified Complaint: Return [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], I want you to know that your satisfaction is extremely important to me. It is for this reason that I was sorry […]
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Sample Apology for Incorrect Shipment Letter
Apology for Incorrect Shipment [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], I was deeply embarrassed by your [STATE FORM OF COMMUNICATION, ex. telephone call yesterday]. Before apologizing, however, I want to assure you that […]
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Sample Notice To Customer: Overpayment, Check Enclosed Letter
Notice To Customer: Overpayment, Check Enclosed [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], We have just received your payment of $[AMOUNT, ex. 5,200.24] for [PRODUCT(S) / SERVICE(S), ex. your order of five Magnaflux compressors]. […]
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Sample Responding To Justified Complaint: Delayed Shipment Letter
Responding To Justified Complaint: Delayed Shipment [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], Thank you for your call [DATE, ex. today]. I want to assure you that your satisfaction is my prime concern. Accordingly, […]
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Sample Return Product Acknowledgment: Check Enclosed, Return Fee Applied Letter
Return Product Acknowledgment: Check Enclosed, Return Fee Applied [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate 85245] Dear [NAME, ex. John Smith], If you are not satisfied, we have not done our job properly. I’m sorry that you are not pleased […]
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