Sample Responding To Unjustified Complaint: Delayed Shipment Letter

Responding To Unjustified Complaint: Delayed Shipment [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Thank you for your call [DATE, ex. today].  I want to assure you that your satisfaction is my prime concern.  Accordingly, […]
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Sample Apology to Customer for Billing Error: Charged Too Much, Customer Complained Letter

Apology to Customer for Billing Error: Charged Too Much, Customer Complained [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Thank you for your [STATE FORM OF COMMUNICATION, ex. telephone call yesterday], which prompted me to […]
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