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Collections Follow-Up on Release of Pending Order

Dear As we discussed in our recent telephone conversation, I have released your “pending” order on our terms of net 30 days, with payment expected on or before 30 days from the date of the invoice. I appreciate your candor and am looking forward to getting your account back on sure footing in the not […]

Sample Apology for Incorrect Shipment Letter

Apology for Incorrect Shipment [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], I was deeply embarrassed by your [STATE FORM OF COMMUNICATION, ex. telephone call yesterday].  Before apologizing, however, I want to assure you that […]