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Sample Responding To Unjustified Complaint: Damaged Shipment Letter

Responding To Unjustified Complaint: Damaged Shipment [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Please accept my apologies for the damaged [STATE PRODUCT(S), ex. compressor] shipped to you on [DATE, ex. Tuesday].  I want you […]

Sample Responding to Justified Complaint: Damaged Shipment Letter

Responding to Justified Complaint: Damaged Shipment [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], Your business is extremely important to us.  Please accept my apologies for the damaged [STATE PRODUCT(S), ex. compressor] shipped to you […]

Apology and Replacement of Damaged Goods

Dear It was distressing to learn that the chocolate we shippedto your firm last week arrived in bits and pieces. Peryour request, a new shipment for 30 lbs. left our dock thismorning and is scheduled for afternoon delivery to you onMay 26th. Please turn over the damaged goods to the driverat the time of deliver. […]

Apology Letter for Mistake in Order

30th July 2010, Mr. James Cameron, Indian Tribes Dear Sir, On behalf of UVS Ltd. kindly accept our sincere apologies for the mistake in shipment order of goods. We recently converted to a new scheduling system, and experienced problems with the execution of the delivery. We sincerely regret the inconvenience caused to you because of this. Our […]

Sample Announcement to Customers: Change of Policy Letter

Announcement to Customers: Change of Policy [DATE, ex. Wednesday, June 11, 1998] [NAME, COMPANY AND ADDRESS, ex. John Smith XYZ Inc. 1234 First Street Suite 567 Anycity, Anystate  85245] Dear [NAME, ex. John Smith], It has been a pleasure to serve you in the past, and we look forward to doing business with you in […]