Grievance Resolution Letter

Name/Title Mary Roe
Address 795 E Dragram
City, State, Zip Code Tucson, AZ, 85705

Subject: Resolution of your grievance regarding poor services.

Dear Customer,

We have gone through your letter dated 29th May, regarding the poor services received by you from our hotel staff.

After our reading your letter we have inquired at our end and have learned that the service given to you was not upto our hotel standard, as you mentioned the food was not delivered to your room and the beds were not clean on daily basis. We have taken action against the issues.

Thank you for sharing us your grievance, we promise you will not experience the same in future.

If you have any additional questions or complaints regarding us please feel free to contact us on 387328338 or 373874833.


Mark Henry

Manager, Soft Hotels.


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