General Letter

Date 4th May, 2012

Name/Title Mary Roe
Address 795 E Dragram
City, State, Zip Code Tucson, AZ, 85705

Dear Mr. Mason

I opened an account with Big Blue Bank in 2006. I had no issue in the past with the bank service.

But recently I am been charged extra $10 for accessing my account online. On contacting the customer service agent I was informed that the amount is deducted by mistake and hence will be transferred to my account in next two working days.

Now it’s been week’s time that I have not got my refund. I request you to look into the matter and treat it urgent. Please call me at 123-456-7890 for any clarification. I eagerly await your response


Larry King

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