Return Product Acknowledgment: Check Enclosed, No Return Fee
[DATE, ex. Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex. John Smith],
If you are not satisfied, we have not done our job properly. I’m sorry that you are not pleased with [STATE PRODUCT(S) our Magnaflux compressor] (invoice #[INVOICE NUMBER]) and I will immediately process your return.
Ordinarily, we issue a credit to be used against your next invoice and, levy a [X]% [restocking / return etc.] fee to cover the costs we incur to restock and repackage the product. Since your satisfaction is our business, I have waived the restocking fee and enclosed a check for the full amount of your return.
{ADDRESS THE REASON FOR THE RETURN AND TOUT ANOTHER PRODUCT, IF APPLICABLE, ex. I understand that operating temperature is a key concern for you. May I take this opportunity, Mr. Smith, to suggest our R3B model? This model will interface with your existing machinery and operate at a far lower temperature. I will be pleased to discuss the R3B’s features with you at your request.}
Please call me at XXX-XXXX if I can serve you in any way.
Sincerely,
[YOUR NAME, ex. Jill Jones]
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