Responding To Justified Complaint: Missing Instruction Manual/Documents
[DATE, ex. Wednesday, June 11, 1998]
[NAME, COMPANY AND ADDRESS, ex.
1234 First Street
Anycity, Anystate 85245]
Dear [NAME, ex. John Smith],
Allow me to apologize for shipping you [PRODUCT(S), ex. our Magnaflux compressor] without including any documentation. I am enclosing the missing documents with this letter.
I am certain you will be pleased with [PRODUCT(S), ex. the compressor]. We appreciate your business and look forward to dealing with you in the future.
[YOUR NAME, ex. Jill Jones]