Sample Apology for Missing Appointment with Customer: Colleagues Not Able To Attend Letter

Apology for Missing Appointment with Customer: Colleagues Not Able To Attend

[DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate  85245]

Dear [NAME, ex. John Smith],

I am deeply embarrassed for missing our meeting on [DATE, ex. June 10]; please accept my apologies.  As you understand, I was unable to attend because [STATE REASON, ex. my flight was delayed five hours due to unfavorable weather in San Francisco].  I was looking forward to discussing [STATE SUBJECT OR TOUT YOUR PRODUCT/SERVICE, ex. how our Magnaflux compressor can cut your manufacturing costs by up to 30%].

I would very much like to set up another meeting with you.  I am available on [LIST DATES AND TIMES YOU ARE AVAILABLE, ex. June 11 to 15, any time before 4:30 PM].  Please tell me when is best for you.  You can reach me at XXX-XXXX.

I am looking forward to hearing from you.

Sincerely,

[YOUR NAME, ex. Jill Jones]

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