Mr. Daniel Olsen
8th November, 2009.
Ref: Unserviceable Product
Dear Mr. Olsen,
This is with reference to the Alpha Product we purchased from you on 3rd November, vide receipt number ABC 1234. I am sorry to inform you that the product is unserviceable and does not match up to the required standards.
I am sure this is a rare mistake on your part, so I request you to kindly take immediate action and send us a suitable replacement within the next two days.
I am enclosing a copy of the receipt to help you speed up the process of replacement.
Encl: Copy of Receipt