Complaint Letters are written under those circumstances when you feel aggrieved for buying a certain product or service. While writing such letters your purpose could be for a replacement of the product, refund for it or at times it could also be regarding changing policy. A complaint letter is considered as a better and effective option as compared to E-Mail or a phone call. However, to get the desired results; following factors should be considered while writing a complaint letter.
The letter should invariably begin with your name, address, telephone numbers, email-address and your other communication details.
It’s always advisable such letter should be a type-written instead of hand-written. In cases if it is hand-written, make it a point to keep it neat and clean.
Without beating around the bush, keep your complaint brief and to the point. Give as many details about your purchase/service.
State clearly what do you expect to be done and mention how long you are ready to wait till it is resolved.
Enclose as many documents as possible to support your grievance.
Avoid being rude and sarcastic with your language.
For future reference, do keep a copy of the letter with yourself.