Date 4th May, 2012
Name/Title Mary Roe
Address 795 E Dragram
City, State, Zip Code Tucson, AZ, 85705
Dear Mr. Mason
I opened an account with Big Blue Bank in 2006. I had no issue in the past with the bank service.
But recently I am been charged extra $10 for accessing my account online. On contacting the customer service agent I was informed that the amount is deducted by mistake and hence will be transferred to my account in next two working days.
Now it’s been week’s time that I have not got my refund. I request you to look into the matter and treat it urgent. Please call me at 123-456-7890 for any clarification. I eagerly await your response