Dear
I received your letter, of (date) , in which you state that your records indicate my present balance owing is $
As of March 30th, I did, in fact, have an outstanding balance of $ On April 5th, I mailed a check to the store in the amount of $ When this payment failed to appear as a credit on my April 30th bill, I
telephoned the credit office and spoke with a young woman who, after locating a record of the payment, assured me that the credit would appear on the May 30th bill.
I am enclosing a photocopy of my cancelled check dated April 5th. I shall appreciate your prompt efforts in correcting this error in my account as soon as possible. Thank you for your early attention to this
matter.
Download Second Request for Correction of Billing Error in Word Format