Apology and Replacement of Damaged Goods


It was distressing to learn that the chocolate we shippedto your firm last week arrived in bits and pieces. Peryour request, a new shipment for 30 lbs. left our dock thismorning and is scheduled for afternoon delivery to you onMay 26th. Please turn over the damaged goods to the driverat the time of deliver.

I am sorry that this unfortunate incident occurred andsincerely appreciate your continued patronage.

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