Mr. Ricky Macfoi
Vice President- Sales & Marketing
Greenway Furniture Pvt. Ltd
Dear Mr. Macfoi,
I am writing you this letter with reference to our conversation held regarding replacement of purchased furniture to appreciate your professionalism and dedication towards your customers. I am thankful to you for changing my two months old furniture in spite of the fact that it did not had any guarantee or warranty with it.
As you are aware that I am running a restaurant of my own for which I have purchased dining tables and other wooden goods but after sometime I noticed about the faults in the stuff. The moment I approached you, I was so much worried, but your kind support and timely help has proven that customer relationship is valuable to you instead of loss and profit. I am very influenced with your way of working and treating your customers.
Once again thank you so much.
Thanks & Regards,